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Cookie Policy

  1. Introduction
    1. Our website uses cookies.
    2. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
    3. This policy was last updated on 25th May 2018
  2. About cookies
    1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
    4. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
    5. More information can be found here:
      www.aboutcookies.org
  3. Cookies that we use
    1. We use cookies for the following purposes:
      1. Authentication - we use cookies to identify you when you visit our website and as you navigate our website, cookies used for this purpose are:
        Cookie Expiration Description
        PHPSESSID End of browsing session. Your session ID on the server.
        GUEST-VIEW End of browsing session. Allows guests to view and edit their orders.
      2. Personalisation - we use cookies, to store information about your preferences and to personalise the website for you, cookies used for this purpose are:;
        Cookie Name Expiration Cookie Description
        PERSISTENT_SHOPPING_CART End of browsing session. A link to information about your cart and viewing history, if you have asked for this.
        STF End of browsing session. Information on products you have emailed to friends.
        STORE End of browsing session. The store view or language you have selected.
        MAGE-TRANSLATION-FILE-VERSION End of browsing session. Facilitates translation of content to other languages.
        MAGE-TRANSLATION-STORAGE End of browsing session. Facilitates translation of content to other languages.
        MAGE-MESSAGES End of browsing session. Used for sending messages to customers.
        PRODUCT_DATA_STORAGE End of browsing session. Contains product data.
        RECENTLY_COMPARED_PRODUCT End of browsing session. Recently compared products.
        RECENTLY_COMPARED_PRODUCT_PREVIOUS End of browsing session. Previously compared products.
        RECENTLY_VIEWED_PRODUCT End of browsing session. Recently viewed products.
        RECENTLY_VIEWED_PRODUCT_PREVIOUS End of browsing session. Previously viewed products.
      3. Security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally, cookies used for this purpose are:
        Cookie Expiration Description
        FORM_KEY 2 Days. Stores randomly generated key used to prevent forged requests.
      4. Cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally, cookies used for this purpose are:
        Cookie Expiration Description
        USER_ALLOWED_SAVE_COOKIE End of browsing session. Indicates whether a customer allowed to use cookies.
      5. Caching - we use cookies to enable the page to load faster, cookies used for this purpose are:
        Cookie Expiration Description
        MAGE-CACHE-SESSID End of browsing session. Facilitates caching of content on the browser to make pages load faster.
        MAGE-CACHE-STORAGE End of browsing session. Facilitates caching of content on the browser to make pages load faster.
        MAGE-CACHE-STORAGE-SECTION-INVALIDATION End of browsing session. Facilitates caching of content on the browser to make pages load faster.
        MAGE-CACHE-TIMEOUT End of browsing session. Facilitates caching of content on the browser to make pages load faster.
        SECTION-DATA-IDS End of browsing session. Facilitates caching of content on the browser to make pages load faster.
        PRIVATE_CONTENT_VERSION 10 years. Facilitates caching of content on the browser to make pages load faster.
        X-MAGENTO-VARY End of browsing session. Facilitates caching of content on the server to make pages load faster.
        SECTION_DATA_IDS End of browsing session. Manages caching.
  4. Cookies used by our service providers
    1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
    2. We use Google Analytics and Lucky Orange to analyse the use of our website. Google Analytics and Lucky Orange gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/ and Lucky Orange's https://www.luckyorange.com/privacy.php. The relevant cookies are:
      1. Google Analytics
        Cookie Expiration Description
        _ga 2 years Used to distinguish users.
        _gat 10 minutes Used to throttle request rate.
        __utma 2 years from set/update Used to distinguish users and sessions. The cookie is updated every time data is sent to Google Analytics.
        __utmt 10 minutes Used to throttle request rate.
        __utmb 30 mins from set/update Used to determine new sessions/visits. The cookie is updated every time data is sent to Google Analytics.
        __utmz 6 months from set/update Stores the traffic source or campaign that explains how the user reached the site. The cookie is updated every time data is sent to Google Analytics.
        __utmv 2 years from set/update Used to store visitor-level custom variable data. The cookie is updated every time data is sent to Google Analytics.
        __utmx 18 months Used to determine a user’s inclusion in an experiment.
        __utmxx 18 months Used to determine the expiry of experiments a user has been included in.
        _gaexp Depends on the length of the experiment but typically 90 days. Used to determine a user’s inclusion in an experiment and the expiry of experiments a user has been included in.
      2. Lucky Orange
        Cookie Expiration Description
        __cfduid 1 Year Used to distinguish users.
        AWSELB 40 minutes Used for load balancing.
    3. We use Google Adwords for advertising. Google's privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are:
      Cookie Expiration Description
      NID 6 months. Google uses cookies like NID and SID to help customise adverts on Google properties, such as Google Search. For example, we use such cookies to remember your most recent searches, your previous interactions with an advertiser’s adverts or search results and your visits to an advertiser’s website. This helps us to show you customised adverts on Google.
  5. Blocking & Deleting cookies
    1. Most browsers allow you to refuse to accept cookies; for example:
      1. in Internet Explorer, you can delete and manage cookies by following instructions here:
        support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
      2. in Firefox, you can delete and manage cookies by following instructions here:
        support.mozilla.org/t5/Protect-your-privacy/Cookies-Information-that-websites-store-on-your-computer/ta-p/1483
      3. in Chrome, you can delete and manage cookies by following instructions here:
        support.google.com/chrome/answer/95647
      4. in Opera, you can delete and manage cookies by following instructions here:
        www.opera.com/help/tutorials/security/privacy
      5. in Edge, you can delete and manage cookies by following instructions here:
        privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
    2. Blocking all cookies will have a negative impact upon the usability of many websites.
    3. If you block cookies, you will not be able to use all the features on our website.
  6. Our details
    1. This website is owned and operated by Pellacraft Limited.
    2. Our principal place of business is at Hermitage House, Hermitage Way, Mansfield, Nottinghamshire, NG18 5ES.
    3. You can contact us:
      1. by post, using the postal address given above;
      2. using our website contact form;
      3. by telephone, on 01623 636 602 or
      4. by email, using sales@pellacraft.com.
  7. Data protection responsible individual
    1. Our data protection responsible individual is Samantha Pella, who may be contacted via any means detailed above.